Terms of Use

Our online store kosovitsas.com welcomes you!

By visiting the website or using material from these websites, you accept the following terms. Please note that you are not allowed to use the Website if you do not accept the following terms.

Introduction

The General Terms and conditions of use of the website and purchase of the products/services of our online store (hereinafter "Terms of Use") presented and analyzed below, determine the terms and conditions of your browsing our website and use of this and the electronic of our store and govern the sales contract concluded between us for the purchase of products from our online store.

Before entering our online store we invite you to consult the Terms of Use and make sure that you agree with them. In case of disagreement with any of these Terms of Use, you must not take any action in our online store, including your simple browsing of it. However, any action you take in our online store, such as your browsing it, your subscription to our newsletter service or the purchase of our products, is considered an unconditional acceptance of these Terms of Use.

1) What does kosovitsas.com provide?

The online store kosovitsas.com offers the opportunity to users to buy a wide range of products at competitive prices. The company chooses at its absolute discretion the products that it will present to the consumer public through kosovitsas.com as well as to renew and/or withdraw them, at any time, without justification and without prior notice in any way.

Finally, the pricing policy of the company as well as the methods of promoting its products, through offers and/or discounts, are determined exclusively by it and can make changes at any time, without prior notice in any way.

2) Receive and Complete an order

Orders are completed in a specific series of steps, described in detail below. There is a case that a product that appears available on our website, is not available or is not deliverable within the delivery time listed on kosovitsas.com. So, in order to be fully informed about the progress of the order that you have registered and also protected from any such cases, the completion of your order is implemented through the following steps:

a) Sending order request

Before your first order, we recommend that you register as a user of kosovitsas.com in order to make your service easier and better by the staff of our online store. The steps you need to follow to place your order are listed below:

Select the product/s and add it to the "shopping cart"
Go to the "shopping cart"
Fill in all the details of your order request, which appear in the order form
Submit/order registration
Check the email address you have given us to receive an automated message of your order. This message contains the details of the order request and a copy that our company will receive.

Every time you send a request to our company to order, you must have previously accepted these terms of use, which govern transactions between us in their entirety.

Do not forget that your requests are received by our company with the explicit reservation of the thorough availability check of the products included in your order request, since at this stage the processing of your request by our company has not yet begun.

Finally, we inform you that our company follows a strict policy of protection of your personal data and only with your explicit consent (which you grant by sending the form) are collected and processed, in the most secure and diligent way.

b) Order request process

At this stage, our company thoroughly checks the availability of all the products mentioned in your order request. Particularly:

In case there is availability of all the products mentioned in your request within the delivery time displayed in our online store, then we will confirm you by sending an e-mail to the e-mail address you have stated and will include all its details. The shipment of the products will be made according to the delivery schedule of our partner courier company. delivery time, then our company partner will contact you by phone or e-mail, in order to inform you about the unavailability.
In case for any reason neither of the above two communications is possible for a period of 10 days from the sending of your order request, then your request is automatically canceled and you will have to send a new request to us again.

c) Phone orders

In case you choose to place your order by phone, you must know these terms and conditions.

With the final registration of your order by our service department, you automatically accept all the terms and conditions.

3) Order payment

To pay for the products you are interested in buying, you can choose from the ways suggested by our company.

First you decide which payment process suits you. Then select the corresponding payment method at the appropriate point of your order request form and finally enter your necessary details.

Finally, we would like to inform you that orders within Greece are not charged with shipping costs or cash on delivery costs if it is more than € 60.00. For orders up to € 60.00 shipping costs are € 3.30 for products whose actual or volumetric weight is up to 3kg. For products over 3kg at a cost of € 3.30, the recipient will be charged with € 0.70 per extra kilo.

We remind you that our company follows a strict policy of protection of your personal data and all payment details that you send us are collected and processed with complete security and diligence and only after your consent is provided by sending the request of your order.

4) Delivery of products and shipping costs

Simultaneously with the confirmation of your order, our company informs you about the estimated delivery time of the products you have chosen, which depends on the area you have chosen to have the products sent to you.

The order will be sent to you by our company or by a carrier of our absolute choice, during working days and hours (Monday - Saturday: 09:00 - 14:00).

Our company is not responsible for any delays due to force majeure or events beyond its control. Our company is not responsible for causes of delivery delays due to delays at customs, intermediate loading and unloading areas, transport strikes or other strikes that affect the delivery of products to our company's warehouses by our suppliers, etc.

In case of any delay, our company will make every effort to contact you with the information you have provided, in order to inform you and consult with you about the new delivery or delivery of another product.

Finally, we would like to inform you that orders within Greece are not charged with shipping costs or cash on delivery costs if it is more than € 60.00. For orders up to € 60.00 shipping costs are € 3.30 for products whose actual or volumetric weight is up to 3 kg. For products over 3 kg at a cost of € 3.30, the recipient will be charged with € 0.70 per extra kilo.

Although our company takes every possible measure in order to meet your need for information regarding the possible lack of availability of a product, there is a possibility of unexpected shortage or non-availability of the product from our suppliers even after confirmation of your order. In this case, our company will again make every effort to contact you with the information you have provided in order to inform you of any possible completeness and to consult with you about the new delivery or delivery of another product or cancellation. of the order free of charge for both parties and the interest-free refund of any money you may have paid within a reasonable time.

5) Use - Operation - Content

Both the company and the user - consumer are committed to the correct and based on good faith and transactional manners, use and operation of the website.

In order for the access to kosovitsas.com to be correct and complete, the activation in the browser, the JavaScript language as well as the possibility of receiving cookies is required. You must also have a version of Internet Explorer over 6 or a version of Mozilla Firefox over 3.5 or a similar web browser. We recommend that you use the latest versions of browsers as well as Adobe Flash Player to display additional graphics.

The user - consumer - member of kosovitsas.com acknowledges and accepts that in order to use some of the services of kosovitsas.com he may need to download to the E / Some of the upgraded electronic software packages. The company reserves the exclusive right, and the consumer unreservedly accepts it, to permanently or temporarily suspend the operation of kosovitsas.com with or without notice to users / members and visitors of kosovitsas.com.

In any case, the user - consumer - visitor - member undertakes the obligation and accepts that they will not use kosovitsas.com for sending, publishing, sending by e-mail or transmitting in any other way any content that is illegal Harmful, threatening, offensive, disturbing, defamatory, defamatory, vulgar, obscene, libelous, violates someone else's privacy, shows empathy, or expresses racial, ethnic or other discrimination, transmit in accordance with the law or contractual or managerial relationships (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other third-party property rights, contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip the operation of any computer software or hardware, whether intentionally or unintentionally in violation of applicable Greek and Community law and its provisions, may harass third parties in any way and any content is used to collect or store personal data about other users.

The company is responsible daily for the correct and accurate publication of all information related to the products it promotes and promotes from kosovitsas.com. Our company is not responsible for any errors in the operation of the online department store, in the listed and displayed information (such as the listed price, availability, photo, type, etc.) that may be indicatively due to technological failures and errors, typographical and/or "human" errors and/or incorrect information from suppliers, even through its negligence.

Please, in case you find any error before and/or after the completion of your order, send us a relevant e-mail at info@kosovitsas.com. In any case, however, if you find an error, we ask you not to send an order request before notifying our company to clarify this issue.

The commercial strategy of our company and its pricing policy are fully harmonized with the provisions on protection of competition. For this reason, the prices of the products sold on kosovitsas.com may differ from other similar products sold in other points of sale, since our company from time to time makes product offers or other promotional actions. whenever it deems it necessary for the most appropriate achievement of its business objectives.

Our company has the exclusive right to change the price of any product, at any time, without justification and without prior notice.

6) Copyright and Trademarks

All content of kosovitsas.com is the intellectual property of the company and is protected by the relevant provisions of current domestic and international law and international copyright conventions. Indicatively, the texts, all kinds of files, marks/logos, the layout of kosovitsas.com, the programs, the photos, the plans, the commercial and financial data, etc. are not mentioned. object of intellectual property of our company copyrights of third parties such as e.g. It is expressly forbidden to copy, distribute, store, reproduce, republish, transfer, process, modify and any related action on the above data without any explicit prior written consent. of the company. Any action contrary to the above prohibition may constitute an infringement of the intellectual / industrial property rights of our company. The company explicitly reserves all legal rights to claim any positive and negative damage caused to it.

The company has the possibility of commercial use (either by itself or by third parties) of all the data that appear on kosovitsas.com as well as the modification of these data whenever it wishes with or without prior notice to users - consumers - members of "kosovitsas.com", who unreservedly accept the above possibility of the company.

7) Personal Information

Our company takes every possible care to receive from you your complete and correct information. Therefore, our company does not bear any responsibility in case any of its contractual or legal obligations are not fulfilled correctly and/or in a timely manner due to your sending incorrect personal information.

In particular, any notice that will be made to the email address you have given us (eg for lack of product availability, etc.) will be considered valid even if it is not delivered to you due to an error in the information provided by you. The same applies to the communication and shipping address of the products as well as to the contact telephones. In any case, you are obliged to update your data every time there is a change in it.

For your own better service and facilitation of your future purchases you should register as users of "kosovitsas.com" when you first send an order request to our company, so during your first Send an order request - visit you are asked to open an account with us and create a user profile (Name and e-mail), using your own unique security codes (username & amp; password). When you register as registered users the company may also you as registered users agree to install a system of session cookies solely for your identification and your transactions to create your history as a customer that appears on your personal page and is visible only to you. The above session cookies have the sole purpose of serving the best management of your profile and your transactions so that you do not have to declare your details from the beginning every time you visit kosovitsas.com. Session cookies are deleted as soon as you are deleted by a registered user.

Our company collects your absolutely necessary personal data, exclusively and only in the context of conducting transactions with kosovitsas.com and our communication with you for the completion of the transaction between us. In any case, you have the option of unimpeded access to this data as well as request the deletion of your data. You are also entitled to exercise at any time all your rights under Articles 11-13 of Law 2472/1997. In any case, your data is kept by our company only for as long as you are a registered user of kosovitsas.com and/or for as long as your transactions with us are executed and are deleted as soon as you are deleted by a user or/and complete the transaction with you.

Your personal data is not disclosed to any third party and is managed exclusively by our company, with the exception of:

The data related to the execution and settlement of electronic payments via credit card and
The data that are absolutely necessary for the execution of your order by the companies cooperating with us.
All your data is protected and are managed in accordance with the terms and rules of Greek legislation and in particular of law 2472/1997, and our company strictly follows all the rules established by the relevant legal framework. Also, all your data, data and transactions are governed by the principles of confidentiality of communications (electronic and non-electronic) and commercial transactions and all necessary measures are taken to protect and ensure their confidentiality during transmission and / or and execution of transactions.

The user - consumer - member of kosovitsas.com should also protect the confidentiality of his data and not make disclosures to third parties (even through his negligence) or allow the use of the data of these by third parties. It is also recommended to change the user password (password) at regular intervals. The company reserves the right for any damage due to faulty violation of the above obligations of the user - consumer - member of kosovitsas.com. Finally, in order to complete the ordering process, you accept the sending of automated or personalized e-mails both directly to your PC and in person to the e-mail address that you have notified us, as well as any telephone communication to the telephones you have notified us, from company employees us.

The Cookies we collect

The following table shows in detail the cookies we collect and the description of the information they store.

8) Security of personal data and transactions

Our company takes all necessary measures (data encryption, etc.) to seamlessly secure personal data and transactions. Customer information is not disclosed to third parties and during your browsing of the website they remain encrypted and therefore not visible to unauthorized third parties. Encryption is valid in all stages and all procedures of transaction and sending of your personal data - data to and from kosovitsas.com as indicative in the shopping cart, in the wish list, in your personal page of a registered user , on the account creation page of a registered user, on the order form, when transferring data to and from the company, etc.

The codes used for your identification are: i) the Password (e-mail or username) and ii) the Personal Security Code (password). Every time you register them, they provide you with absolutely secure access to your personal information. You can change the above codes whenever and however often you wish.

The only one who has access to your data is you through the above codes and you are solely responsible for maintaining their confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately. Our company is not responsible for the use of the secret code by an unauthorized person.

For security reasons, we recommend that you change the above codes at regular intervals and avoid using the same and easily traceable codes, using if possible not only letters and numbers but also symbols to create your passwords.

9) Limitation of Liability

The user-member of kosovitsas.com explicitly, irrevocably and unreservedly accepts the absolute right of the company to stop using his/her passwords in the services of kosovitsas.com and to terminate the availability of the content and information of kosovitsas.com whenever it deems that these terms are violated by it. Also, the company may terminate, suspend or modify the operation of kosovitsas.com in whole or in part, permanently or temporarily at any time with or without prior notice to the user - consumer - member of kosovitsas.com.

The company is not responsible, in case for any reason, including the case of negligence, the operation of kosovitsas.com is interrupted or it becomes difficult and/or impossible to access it and/if "viruses" are detected or other malicious software and transmitted to the user/visitor terminals, or if unauthorized third parties interfere in any way with the content and operation of the website, making it difficult to use or causing problems in its proper operation or stealing information about personal data of customers and registered users of kosovitsas.com.

Furthermore, the company has no responsibility in relation to the consumer's communication with third parties that may be advertised on kosovitsas.com, while it is not responsible for any issue arising from the possible conclusion of any type of commercial transaction between the user/member and the third party advertiser.

Also, our company is not responsible in any case for any claims of legal or civil and / or criminal nature, nor for any damage (positive, special or negative which is indicative and not restrictive, divisive and / or cumulative loss of profits, data, lost profits, monetary satisfaction, etc.) by users - consumers - members of kosovitsas.com or third parties for reasons related to its operation or not and/or its use kosovitsas.com and/or inability to provide services and/or information available from the company through kosovitsas.com and/or from any unauthorized interventions of third parties in products and/or services and/or information available through it and/or security vulnerabilities.

In any case, however, and if any of the above is due to a proven fraud of the company, the company is only liable to cover any positive loss of the injured party that comes and is directly related to the above and the deceit of the company. Likewise, all the limitations of liability mentioned in these terms of use are recognized and accepted by the user - consumer - member of kosovitsas.com in their entirety, as valid and in accordance with good faith and transactions morals.

10) Links to third parties

kosovitsas.com may contain references to websites, for the content and services of which you are not responsible. The company does not guarantee the permanent and secure accessibility of websites, for which references to kosovitsas.com may be included. In addition, our company is not responsible for the content and services of these websites and for any problem that may arise during the visit - use of these websites, the user - visitor must contact directly to the administrators of these sites, who are solely responsible for remedying the problem. The company in no case accepts or adopts the content or services of the websites and pages to which it refers.